Mr. Day,
I am writing this
letter to express my appreciation to you and your staff for the wonderful care
you have provided my mother over the last year and a half. Life has been very
difficult for her since we lost our dad. Your caregivers have been sensitive to
her special needs. They are always on time and neat in appearance. They have
not been caregivers, but companions as well. On occasion, they have
demonstrated their thoughtfulness through a candy bar or box of chocolates.
This has been a huge source of comfort to Mom. Shari has always been
professional and accommodating with last minute changes. She is very careful to
match up the client's needs and personality with the caregivers. There has
never been a time I couldn't reach her almost immediately by phone, even on
weekends. She is truly an asset to DayBreak.
We look forward to our
continued relationship with your company.
Top of PageDear
Coker:
Our family wants to thank you for the Companion Services you
provided Mother during the last year. The companions you chose cared about her
as a person, enabling her to stay in her home with the freedom to stay
independent which was so important to her.
I wanted to acknowledge the
extra time and expertise you provided in locating the right companion that fit
mother's personality. You identified her need to have a "putterer" and found
exactly the right person, but the issue is, you take a personal interest in the
specific personality and emotional needs of your clients and go the extra mile
to provide a compatible companion so a real bond develops.
Over the last
few years, due to the broken bones or falls, I have used two other services,
and neither has provided anywhere near the quality of care that you do. Mother
wasn't just a client to both agencies, but you always treated her with such
personal concern and respect in all your interactions with her.
Our
family appreciates the care and support you provided, without which she would
not have been able to live out her life as she wanted to and would not have
felt totally secure and safe.
Please use this as a reference for other
families as the highest endorsement of services you provide and you may give
them my telephone number if they wish to talk with me.
Top of PageDear
Coker,
I am pleased to provide reference information for DayBreak Adult
Care Services. As you know, my mother has been a client of DayBreak's since
September, 2002 and currently still receives services. As a family member
living a long distance away from the Columbia area where my mother resides, it
has been reassuring to receive dependable and high quality service from your
agency.
The workers you have assigned to be with my mother have always
been honest, reliable, and caring. They have also been very good in assisting
my mother with her activities of daily living. I have also appreciated your
ability to match the workers personality characteristics with my mother so that
there have not needed to be changes in the regular caregivers.
Besides
providing good caregivers, both your office staff and have always ensured that
there have been no interruptions in service, despite complications such as
hospitalizations for my mother, out-of-town visits from our family members, and
unavoidable illnesses or personal emergencies which might have arisen
infrequently for the workers. I have also always been able to reach your office
staff or you at any time I have needed to make contact.
Thank you for
your assistance with my mother's care. Again, I appreciate the opportunity to
provide information about my experience with your agency.
Top of PageDear
Coker:
Nearly a year ago, I was asked to help find 24-hour care for a dear
friend. Your name was given to me by a staff member at the office of my
friend's doctor. An interview with you convinced me that DayBreak Adult Care
Services could handle our needs.
The months since have confirmed my
original impression. You took great care to see the right people were assigned
to look after my friend. I hope that these two conscientious and capable
workers will be with her for as long as she needs care. I feel that Ethel and
B. J. take a personal interest in her well being. They go beyond the basic
framework of duties when necessary.
We have found your employees to be
punctual, dependable, knowledgeable and pleasant. We have found your business
practices to be honest and fair, with billing easy to understand. In short, we
have been pleased with the services of DayBreak Adult Care and would recommend
you and your company to anyone needing in-home care.
Top of Page
